Horeca Service Consulting
• Mystery Shopper
• Service Standards
• Service School
• Service Standards
• Service School
We don’t sell individual courses.
We offer a comprehensive solution that increases
your profits - from audits to the implementation of standards.
We offer a comprehensive solution that increases
your profits - from audits to the implementation of standards.
About Us
Horeca Service Consulting
Horeca Service Consulting fosters a culture of sustainable development, bringing together those who require a high level of service and those who deliver it.
Together, we transform the hospitality industry and elevate service quality standards to a new level.
There are no random people in our company: every participant, from mystery shoppers to trainers, is a qualified service specialist.
Our goal is to help you implement an effective service system that will drive the growth and success of your business.
We provide high-quality services.
Together, we transform the hospitality industry and elevate service quality standards to a new level.
There are no random people in our company: every participant, from mystery shoppers to trainers, is a qualified service specialist.
Our goal is to help you implement an effective service system that will drive the growth and success of your business.
We provide high-quality services.
We provide high quality services
Our mystery shoppers are company employees with deep knowledge of etiquette and service. Among them are food bloggers, sommeliers, travel agents, and other professionals accustomed to high service standards. Their role is to professionally evaluate your service.
During our collaboration, mystery shoppers conduct audits, thoroughly assess the current state of your establishment, identify weaknesses, and help determine areas for further improvement.
During our collaboration, mystery shoppers conduct audits, thoroughly assess the current state of your establishment, identify weaknesses, and help determine areas for further improvement.
Horeca Service Consulting brings together Moscow’s leading trainers and hospitality experts.
Based on the conducted audit, your request, and international expertise, we develop and agree upon service standards tailored to your venue's concept and your guests' needs.
We create clear algorithms and guidelines that empower your team to work efficiently and provide high-quality service.
The result is service standards that are seamlessly integrated into your team’s daily operations. Our goal is to make your service a strong competitive advantage and improve guest satisfaction.
Based on the conducted audit, your request, and international expertise, we develop and agree upon service standards tailored to your venue's concept and your guests' needs.
We create clear algorithms and guidelines that empower your team to work efficiently and provide high-quality service.
The result is service standards that are seamlessly integrated into your team’s daily operations. Our goal is to make your service a strong competitive advantage and improve guest satisfaction.
High-level trainers provide staff training over 2–3 months to ensure every employee understands and adheres to the new or updated standards.
At this stage, trainers implement service practices, monitor growth metrics, and, if necessary, ensure continuous quality improvement for your establishment over the long term.
At this stage, trainers implement service practices, monitor growth metrics, and, if necessary, ensure continuous quality improvement for your establishment over the long term.
Higher average check size
Reduced staff turnover
Increased recommendations
Growth in loyal customers
Stronger competitive positioning
Enhanced reputation
Business Benefits of Partnering with Us
Benefits of Working with Us
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Full Service CycleAudit, standard development, staff training. -
Measurable ResultsWe deliver measurable results through regular reviews and long-term partnerships, not just theoretical training. -
Tailored ApproachWe design standards that perfectly suit your establishment. -
Expert TeamOur experts use best practices from international hospitality standards. -
Affordable SolutionsOur services cater to businesses of all sizes—from startups to large chains—with flexible payment options. -
Diverse Training FormatsWe offer online, offline, individual consultations, and staff training sessions.
Horeca Women are those striving to improve the world around them, bringing more beauty, sophistication, and harmony into it—our mystery shoppers.
Our mission is to create a space for personal and professional growth, where each member can develop her skills and share her knowledge in etiquette, table setting, winemaking, decor, and hospitality.
We aim for our community to be a source of inspiration and support for women, fostering a society that values elegance, culture, and mutual assistance.
Our mission is to create a space for personal and professional growth, where each member can develop her skills and share her knowledge in etiquette, table setting, winemaking, decor, and hospitality.
We aim for our community to be a source of inspiration and support for women, fostering a society that values elegance, culture, and mutual assistance.
Want to join our team? Click here
Moscow
